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Forum Discussion

Red Gerran's avatar
Red Gerran
Helpful | Level 5
2 years ago

Can't cancel free trial

I'm trying to cancel my free trial, but I don't have that option. Here's what the instructions say:   The "plan" and "manage plan" are completely absent from my options. I then tried to delet...
cancellations
Plans
  • Walter's avatar
    Walter
    2 years ago

    Hey Red Gerran, sorry to jump in here, but I just wanted to mention that it looks like your trial was indeed cancelled, but you'll get to keep the additional quota till the end of the trial period. 

fibut's avatar
fibut
Explorer | Level 3

I received an email from Dropbox reminding me to cancel my Free Trial if I don't want to be charged. When I click on my avatar & then click on settings, there is no 'Plan' tab & no 'Manage Plan' tab. I therefore cannot see a Free Trial.

All that appears is the Basic Plan which has 'Current Plan' in a greyed out box. Alongside this box is a second box that shows 'Upgrade Now' in a blue box under the Dropbox Plus option.

 

Where is the option to cancel the Free Trial that is referenced in the email I received from Drop Box this morning please?

 

Please help

 

Thank you

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi fibut, thanks for bringing this to our attention.

 

It sounds like you might have already cancelled the trial on your account.

 

Could you check this page to see if there are any invoices for the trial, and its cancellation?

 

This will help me to assist further!

  • fibut's avatar
    fibut
    Explorer | Level 3
    2 years ago

    Hi Jay

    Thanks for your speedy response.

     

    When I click on the link you sent me, it takes me to my billing page & I just see my credit card details.

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Just to be certain, are you accessing the same Dropbox account that you received in your email? Do you have any other email addresses that could be associated to an account?

      • fibut's avatar
        fibut
        Explorer | Level 3
        2 years ago

        No I only have one account & its the same email address as the one where Drop Box sent me the reminder to cancel the Free Trial

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