How to cancel my plan?

[A Angeline]

Hi Dropbox team,

I would like to cancel my annual subscription as I no longer use Dropbox. 

How do i remove my payment gateway information in order to avoid auto-renewal next year? 

Thanks.

Angeline

[Megan]

Hi @A Angeline, let's jump right into this! 

First thing to check is if you upgraded directly through Dropbox or iTunes/Google Play? Also, do you use an individual plan? 

In any case, if you're directly subscribed to Dropbox, feel free to have a look at this Help Center article, and let me know if you have any questions. 

Thanks a bunch! 

[A Angeline]

Hi Megan, 

I can't locate / see PLAN in the Settings tab. Where should I be looking 😞

Thanks. 

Angeline 

[Megan]

Hi @A Angeline, your plan page should be right here. 

Is it possible that you're checking on the desktop or mobile app, that's why you're not able to locate it? 

You can access the link by visiting your account online, then click on your initials/avatar on the top right part, then Settings and then Plan. 

[A Angeline]

Hi Megan

It should be an individual plan. And subscribed via desktop. 

I just want to find out where to remove my credit card details. 

Thanks.

Angeline 

[Megan]

Hi @A Angeline, does the page come up with any errors when you're trying to access your plan page? 

What do you see there? If you have any screenshots, feel free to send them over in order for me to have a visual too. 

[A Angeline]

Hi Megan, 

I don't see where the Unsubscribe Plan option is located. I've always only accessed dropbox from desktop.

Thanks.

A

[Megan]

Interesting, @A Angeline, thanks for the screenshot!

Can you also use a different browser, in order to see if you'll get the same results there, please? 

[A Angeline]

Hi Megan

This is so strange, it was fine when I opened Dropbox on Microsoft Edge but when I tried to open it on Google Chrome, the system prompted that the email / password was invalid.

😞

Is there any other way I can just remove my credit card details without having to cancel the plan? Actually my plan just auto-renewed in July. That's why I want to remove my credit card details before it auto-renews in 2024.  Perhaps that could be the easiest solution.

I know you're trying to help but let's not waste more time on this. 

Thanks.

A 

[Megan]

Hi @A Angeline, when you cancel the plan, you essentially "ask the system" to remove your billing details on the next renewal, so that the plan can downgrade then. 

If you wish, I can send you an email, in order for us to have a closer look, and see how I can help on my end. Let me know!