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Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi A Angeline, let's jump right into this! 

 

First thing to check is if you upgraded directly through Dropbox or iTunes/Google Play? Also, do you use an individual plan? 

 

In any case, if you're directly subscribed to Dropbox, feel free to have a look at this Help Center article, and let me know if you have any questions. 

 

Thanks a bunch! 

A Angeline's avatar
A Angeline
New member | Level 2
2 years ago

Hi Megan, 

 

I can't locate / see PLAN in the Settings tab. Where should I be looking 😞

 

Thanks. 

Angeline 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi A Angeline, your plan page should be right here. 

     

    Is it possible that you're checking on the desktop or mobile app, that's why you're not able to locate it? 

     

    You can access the link by visiting your account online, then click on your initials/avatar on the top right part, then Settings and then Plan. 

    • A Angeline's avatar
      A Angeline
      New member | Level 2
      2 years ago

      Hi Megan, 

       

       

      I don't see where the Unsubscribe Plan option is located. I've always only accessed dropbox from desktop.

      Thanks.

      A

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Interesting, A Angeline, thanks for the screenshot!

         

        Can you also use a different browser, in order to see if you'll get the same results there, please? 

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