We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

A Angeline's avatar
A Angeline
New member | Level 2

Hi Megan, 

 

I can't locate / see PLAN in the Settings tab. Where should I be looking 😞

 

Thanks. 

Angeline 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi A Angeline, your plan page should be right here. 

 

Is it possible that you're checking on the desktop or mobile app, that's why you're not able to locate it? 

 

You can access the link by visiting your account online, then click on your initials/avatar on the top right part, then Settings and then Plan. 

  • A Angeline's avatar
    A Angeline
    New member | Level 2
    2 years ago

    Hi Megan, 

     

     

    I don't see where the Unsubscribe Plan option is located. I've always only accessed dropbox from desktop.

    Thanks.

    A

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Interesting, A Angeline, thanks for the screenshot!

       

      Can you also use a different browser, in order to see if you'll get the same results there, please? 

      • A Angeline's avatar
        A Angeline
        New member | Level 2
        2 years ago

        Hi Megan

         

        This is so strange, it was fine when I opened Dropbox on Microsoft Edge but when I tried to open it on Google Chrome, the system prompted that the email / password was invalid.

         

        😞

         

        Is there any other way I can just remove my credit card details without having to cancel the plan? Actually my plan just auto-renewed in July. That's why I want to remove my credit card details before it auto-renews in 2024.  Perhaps that could be the easiest solution.

         

        I know you're trying to help but let's not waste more time on this. 

         

        Thanks.

        A 

         

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!