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Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi A Angeline, let's jump right into this! 

 

First thing to check is if you upgraded directly through Dropbox or iTunes/Google Play? Also, do you use an individual plan? 

 

In any case, if you're directly subscribed to Dropbox, feel free to have a look at this Help Center article, and let me know if you have any questions. 

 

Thanks a bunch! 

A Angeline's avatar
A Angeline
New member | Level 2
2 years ago

Hi Megan

 

It should be an individual plan. And subscribed via desktop. 

 

I just want to find out where to remove my credit card details. 

 

Thanks.

Angeline 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi A Angeline, does the page come up with any errors when you're trying to access your plan page? 

     

    What do you see there? If you have any screenshots, feel free to send them over in order for me to have a visual too. 

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