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Forum Discussion

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi A Angeline, your plan page should be right here. 

 

Is it possible that you're checking on the desktop or mobile app, that's why you're not able to locate it? 

 

You can access the link by visiting your account online, then click on your initials/avatar on the top right part, then Settings and then Plan. 

A Angeline's avatar
A Angeline
New member | Level 2
2 years ago

Hi Megan, 

 

 

I don't see where the Unsubscribe Plan option is located. I've always only accessed dropbox from desktop.

Thanks.

A

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Interesting, A Angeline, thanks for the screenshot!

     

    Can you also use a different browser, in order to see if you'll get the same results there, please? 

    • A Angeline's avatar
      A Angeline
      New member | Level 2
      2 years ago

      Hi Megan

       

      This is so strange, it was fine when I opened Dropbox on Microsoft Edge but when I tried to open it on Google Chrome, the system prompted that the email / password was invalid.

       

      😞

       

      Is there any other way I can just remove my credit card details without having to cancel the plan? Actually my plan just auto-renewed in July. That's why I want to remove my credit card details before it auto-renews in 2024.  Perhaps that could be the easiest solution.

       

      I know you're trying to help but let's not waste more time on this. 

       

      Thanks.

      A 

       

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi A Angeline, when you cancel the plan, you essentially "ask the system" to remove your billing details on the next renewal, so that the plan can downgrade then. 

         

        If you wish, I can send you an email, in order for us to have a closer look, and see how I can help on my end. Let me know! 

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