The Community is undergoing a major upgrade. Find out more, ask us questions or share your thoughts here.

Forum Discussion

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Hi there, Emmak792 and sorry to hear about this.

     

    Have you used our payment lookup tool, to find out which account the charges are associated with?

     

    Is it an account (or accounts) you don't know?

     

    Keep me posted.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!