How can I get a refund?

Sportacut · ‎08-29-2021

I have been charged EUR 19,99 from my Visa card and I want a refund please. How do i get a refund put back into my account?

Megan · ‎08-30-2021

Hey @Sportacut, thanks for posting!

Do you mind if I reach out to you via email, so we can look into this together?

Let me know!

Megan
Community Moderator @ Dropbox
dropbox.com/support

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View solution in original post

Mark · ‎08-29-2021

https://help.dropbox.com/accounts-billing/payments-billing/refund

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Megan · ‎08-30-2021

Hey @Sportacut, thanks for posting!

Do you mind if I reach out to you via email, so we can look into this together?

Let me know!

Megan
Community Moderator @ Dropbox
dropbox.com/support

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Sportacut · ‎08-31-2021

[email removed per the Community's Guidelines] 👍🏼

martyn4 · ‎08-31-2021

Hi @Lori sorry to gatecrash another thread, would you please be able to check my query in this link?

https://www.dropboxforum.com/t5/Dropbox-accounts-billing/Dropbox-Business-Renewal/td-p/542213

Thank you

Digi20 · ‎06-22-2022

I have cancel subscriptions 4 months ago
And keep detecting money from my account

Megan · ‎06-22-2022

Hi @Digi20, I'm here to help!

Can you visit this page in order for you to create a new ticket about this? It's best to try using an incognito mode on your browser, while signed out of the account.

Once you do, feel free to let me know the ticket number reference, so I can locate it on our system.

Thanks!

Megan
Community Moderator @ Dropbox
dropbox.com/support

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mholland231 · ‎02-06-2023

Help! I need an immediate refund on my subscription. This rolled over and i no longer want the service.

Hannah · ‎02-07-2023

Hey @mholland231, thanks for reaching out to our Community!

Have you tried to reach out to our support team about this?

Hannah
Community Moderator @ Dropbox
dropbox.com/support

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How can I get a refund?

How can I get a refund?

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