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Forum Discussion

Sportacut's avatar
Sportacut
Explorer | Level 4
4 years ago

How can I get a refund?

I have been charged EUR 19,99 from my Visa card and I want a refund please. How do i get a refund put back into my account?
Billing
cancellations
Payments
Refunds
  • Megan's avatar
    Megan
    4 years ago
    Hey Sportacut, thanks for posting!

    Do you mind if I reach out to you via email, so we can look into this together?

    Let me know!
Digi20's avatar
Digi20
Explorer | Level 3
3 years ago
I have cancel subscriptions 4 months ago
And keep detecting money from my account
  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hi Digi20, I'm here to help! 

     

    Can you visit this page in order for you to create a new ticket about this? It's best to try using an incognito mode on your browser, while signed out of the account. 

     

    Once you do, feel free to let me know the ticket number reference, so I can locate it on our system. 

     

    Thanks!

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