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Forum Discussion

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi jw83876, sorry to hear about this! 

 

Do you face any problems, when you try to contact our Support team? Can you let me know more as to what happens? 

 

If you wish, you can also share some details or questions you have, and I'll get back to you.

 

Keep me posted!

jw83876's avatar
jw83876
Explorer | Level 4
2 years ago

When I attempt to start a support chat, I cannot get past your chat bot, which tells me I need a paid subscription to access. WHICH I HAVE.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi jw83876, out of curiosity: when you visit your plan page, what subscription do you see listed there? 

    • jw83876's avatar
      jw83876
      Explorer | Level 4
      2 years ago
      Dropbox plus. Which is supposed to include text support.
      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi jw83876, can you make sure use this link, on a different browser, please? 

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