Dropbox Direct debit card declined, now my premium account is gone.

[Nadine04]

Hello everybody!

I dind't know that there wasn't enough money on my account this month. So dropbox couldn't get the monthly money off it. Now my premium account is gone. Do i have to start a whole new account or do i fix it? 

I am afraid that if i will take a new premium account, they will double my monthly card. 

Does anyone know how to work with this?

Thankyou all in advances!

Greetings, 

Nadine

[Megan · Accepted solution]

Hey @Nadine04, thanks for posting here today! 

I suggest you take a look at your account's plan page first. 

If you see that your account has downgraded to our free, Basic version, then you can try to re-subscribe to the paid version. This will only be one charge essentially. 

I hope this helps!

[Nadine04]

Thankyou it worked!

[Megan]

Amazing news @Nadine04!

If you need anything else, give us a shout! 😎