You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Nadine04's avatar
Nadine04
New member | Level 2
4 months ago

Dropbox Direct debit card declined, now my premium account is gone.

Hello everybody!   I dind't know that there wasn't enough money on my account this month. So dropbox couldn't get the monthly money off it. Now my premium account is gone. Do i have to start a wh...
Billing
cancellations
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upgrades
  • Megan's avatar
    Megan
    4 months ago

    Hey Nadine04, thanks for posting here today! 

     

    I suggest you take a look at your account's plan page first. 

     

    If you see that your account has downgraded to our free, Basic version, then you can try to re-subscribe to the paid version. This will only be one charge essentially. 

     

    I hope this helps!

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey Nadine04, thanks for posting here today! 

 

I suggest you take a look at your account's plan page first. 

 

If you see that your account has downgraded to our free, Basic version, then you can try to re-subscribe to the paid version. This will only be one charge essentially. 

 

I hope this helps!

Nadine04's avatar
Nadine04
New member | Level 2
4 months ago

Thankyou it worked!

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    4 months ago

    Amazing news Nadine04!

     

    If you need anything else, give us a shout! 😎

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