We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

Deecupzxo's avatar
Deecupzxo
Explorer | Level 3
5 months ago

Disappearing promo said valid until August but no longer exists less than 24 hours later.

I was looking at Dropbox plans last night and kept getting a pop up on https://www.dropbox.com/plans for 25% off Dropbox Plus. When I clicked on the pop up it took me to  dropbox.com/buy/plus but the...
Billing
Dropbox Plus
Payments and billing
Plans
Plans and upgrades
Upgrading
kjsin1994's avatar
kjsin1994
Explorer | Level 3
Megan I have several emails from Dropbox. What is the subject of the email?

I have NOT paid for anything with dropbox, so I cannot create a ticket at billing. Why is this difficult to understand?

Please clarify. I am confused over this whole process at this point. Can you give just give a straightforward response to my questions please?
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
4 months ago

Hey kjsin1994, I checked again on my end, and it seems our email was caught in a spam filter.

 

I just re-sent you a brand new one. Would you mind checking again? The subject will be "Dropbox Community Support - Follow Up". 

 

Thanks!

  • Deecupzxo's avatar
    Deecupzxo
    Explorer | Level 3
    4 months ago
    I got the email which asked me to reply to confirm it was sent to the right person and I replied but it's been 3 days now with no response. Is anyone actually going to help or is this pointless?
  • kjsin1994's avatar
    kjsin1994
    Explorer | Level 3
    4 months ago
    Megan Greetings. I have responded to the email

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!