You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

chartav's avatar
chartav
New member | Level 2
10 months ago

Can no longer create folder as Create button has disappeared on the website

My Dropbox no longer displays the Create button I need to create folders needed to upload files. It has worked until recently. I am a retiree volunteer on an extremely tight budget. I have no money t...
Create
Web
  • Helen DBX's avatar
    Helen DBX
    10 months ago
    Hello chartav  Thanks for your reply. 
     
    I have also sent you an email with some information and advice.
     
    Kindly let me know on the email if the issue still persists. 
     
    (You might edit your post to remove the screenshot please as your private file names are visible.)
     
    I hope this helps. 
     
    Best regards, 
    Helen 
    The Dropbox Team
chartav's avatar
chartav
New member | Level 2

Hi Helen -

When I log in, I see the Create button for two seconds, and  then this is what I see:

 

 

Helen DBX's avatar
Helen DBX
Icon for Dropbox Staff rankDropbox Staff
10 months ago
Hello chartav  Thanks for your reply. 
 
I have also sent you an email with some information and advice.
 
Kindly let me know on the email if the issue still persists. 
 
(You might edit your post to remove the screenshot please as your private file names are visible.)
 
I hope this helps. 
 
Best regards, 
Helen 
The Dropbox Team

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!