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Forum Discussion
Disappearing promo said valid until August but no longer exists less than 24 hours later.
I was looking at Dropbox plans last night and kept getting a pop up on https://www.dropbox.com/plans for 25% off Dropbox Plus. When I clicked on the pop up it took me to dropbox.com/buy/plus but the...
Megan
Dropbox Staff
Dropbox StaffHi kjsin1994!
Have you also checked your spam/junk folder?
If you can't find anything there, have you checked to make sure you're looking at the correct Dropbox account?
You can always visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.
Let me know more!
- Megan I do not have any emails. This is connected to my Dropbox account.
I do not have any transactions as I have not signed up for anything. That is the whole purpose of this thread, trying to sign up with a promo and then being offered the regular price.
I am confused what you are trying to do right now. Why can't you just send a private message or something?- Megan
Hey kjsin1994, I have already sent an email to your comcast.net email address that is linked to this Dropbox Community profile.
As for why this is necessary: I'd like to send the case to the appropriate team in order for them to review it, and share more info than we can.
Our Specialized agents have more tools in order to assist on their end.
