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Forum Discussion
Cancel; and refund
This is a process I could not do on a phone. I need to cancel my subscription that has be ongoing for 3 years at $12.99
THE PROBLEM:
The Email posted to Dropbox no long exists - Company was ...
Rich
Super User II
Super User II
CancelD wrote:
I need to cancel my subscription that has be ongoing for 3 years at $12.99
You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
I canceled this subscription more than once and I noticed that i was billed again the next month... i am 100% i followed all the steps to correctly and successfully cancel subscription for the second time. this raised a red flag so i began to closely look over previous ban statements and i have been charged $11.99 for years for a suscription that i canceled and a service/app that i do not use. I've tried to contact the support/help team with no luck all because i dont have a premium subscription... i am trying to get this issue resolved and would like a refund but it seems impossible because i can not verbally talk to anyone. my next step is to contact my financial institution ... has anyone else had an issue with speaking to customer service or getting refunded?
- Megan
Dropbox Staff
Hi thetrudiamond25, I hope you're doing well!
I'd be happy to look into this for you. Can I send you an email, in order for us to have a closer look?
Keep me posted, and we'll take it from there!
