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Forum Discussion

lta3286's avatar
lta3286
New member | Level 2
2 years ago

All accounts show no billing history but I'm getting charged every month

I don't understand what's going on. I've been charged $12.78 since for months, but every email address I have shows that I have a free plan. 

Billing
cancellations
downgrade
Plans
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi lta3286, thanks for bringing this to our attention.

     

    According to your bank statement, were you charged by Dropbox, iTunes or Google Play?

     

    Did you every upgrade to a trial or paid plan via the site or mobile app?

     

    This will help me to assist further!

    • lta3286's avatar
      lta3286
      New member | Level 2
      2 years ago

      Dropbox. And I've checked every single email address with a Dropbox login. None of them show a paid subscription. 

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        If it shows Dropbox, do you have a transaction ID you can use on the card lookup tool to locate which account the payments are made to?

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