You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

MelGold's avatar
MelGold
Helpful | Level 6
6 months ago

Error 500 when I'm trying to retrieve a file's version history.

I am attempting to retrieve a previous file using the Version History, however, I keep getting an "Error 500" messages. Any thoughts on how to fix this?

  • Hi Everybody,

     

    I've received word that a fix has been released. This should be resolved, but if you're still getting an error when retrieving version history, please let me know here!

     

    Thanks,

    Ben

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff

    Hey there, MelGold, welcome to our Community! 

     

    Have you tried using a different browser, by any chance? I'd like for us to exclude any browser-related issues first.

     

    Is this file yours, or a shared file?

     

    Let me know more, and we'll take it from there!

    • chadmadeit's avatar
      chadmadeit
      New member | Level 2

      I'm having the same issue with my own file that I accidentally saved over. I am getting the 500 error on two different browsers (Chrome and Firefox) when I view the Version History page for that file.

      • MelGold's avatar
        MelGold
        Helpful | Level 6

        I am still having the same issue you are today!

    • MelGold's avatar
      MelGold
      Helpful | Level 6

      Hello, 

       

      Yes, I've used Microsoft Edge and Google Chrome and I am still having the same issue today!

      The file is not a shared file!

       

      Best, 

      Melissa

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff

        MelGold, does the issue persist via an incognito window, as well? If you have any other browsers available, please give them a go, too.

         

        If yes, I’d like a full screenshot of what you’re seeing to check this further.

  • JohnnyDogman's avatar
    JohnnyDogman
    Collaborator | Level 8

    Hi MelGold,

     

    Sorry to hear about the issue you're facing. Here are a few steps to try and resolve the Error 500:

    1. Refresh the Page: Sometimes, a simple refresh can fix temporary glitches.
    2. Clear Browser Cache: Clear your browser's cache and cookies, then try again.
    3. Use a Different Browser: Switch to a different browser to see if the problem persists.
    4. Check Dropbox Status: Visit Dropbox Status to see if there are any ongoing issues.
    5. Contact Support: If the problem continues, reach out to Dropbox Support for further assistance.

    I hope this helps!

     

    Best,

    Johnny

    • e_e's avatar
      e_e
      New member | Level 2

      same problem - we pay a lot of money for this feature, and for the one time I need it, it fails. Huge disappointment. 

      • BenDBX's avatar
        BenDBX
        Icon for Community Manager rankCommunity Manager

        Hi Everybody,

         

        Thanks for reporting this. Our Engineering team is currently investigating. I'll provide an update here when I have more information to share.

         

        Regards,

        Ben

    • MelGold's avatar
      MelGold
      Helpful | Level 6

      Hi JohnnyDogman, 

       

      Unfortunately, the problem still persists after trying all of the solutions you mentioned.

       

      Best,

      Melissa

  • Twistereli's avatar
    Twistereli
    Helpful | Level 5

    Same here, obviously not a user/browser error but something dropbox needs to figure out

  • rednal's avatar
    rednal
    New member | Level 2

    Same problem here, at least since yesterday (possibly longer). Deleting cache/cookies doesn't work and it occurs in both Chrome and Firefox, so the problem seems to be on Dropbox' side.

  • Denwid's avatar
    Denwid
    New member | Level 2

    Same problem here, getting Error 500 when trying to restore doc.

  • ttscoff's avatar
    ttscoff
    Explorer | Level 4

    Everything about the web app seems to be working correctly, but I'm getting an error 500 when I try to access version history on a file. Status board doesn't report any issues.

  • Front D.2's avatar
    Front D.2
    Helpful | Level 7

    Same issue for at least the last couple of days, multiple browsers.

  • Brambles's avatar
    Brambles
    New member | Level 2

    Also same problem which persists on all browser and after following suggested approaches on each

  • Imran44's avatar
    Imran44
    New member | Level 2

    Something went wrong. Don't worry, your files are still safe and the Dropbox team has been notified. Check out our Status Page to see if there is a known incident, our Help Center and forums for help, or head back to home.
    I got this error after trying to see Version History of my file, can someone help please.

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!