You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
lta3286
2 years agoNew member | Level 2
All accounts show no billing history but I'm getting charged every month
I don't understand what's going on. I've been charged $12.78 since for months, but every email address I have shows that I have a free plan.
lta3286
New member | Level 2
Dropbox. And I've checked every single email address with a Dropbox login. None of them show a paid subscription.
Jay
2 years agoDropbox Staff
If it shows Dropbox, do you have a transaction ID you can use on the card lookup tool to locate which account the payments are made to?
- lta32862 years agoNew member | Level 2
I tried, none of the numbers from my statement are valid. Here's what all transactions say....
[Removed as per Community Guidelines]
About Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!