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Forum Discussion
All accounts show no billing history but I'm getting charged every month
I don't understand what's going on. I've been charged $12.78 since for months, but every email address I have shows that I have a free plan.
Jay
Dropbox Staff
Dropbox StaffHi lta3286, thanks for bringing this to our attention.
According to your bank statement, were you charged by Dropbox, iTunes or Google Play?
Did you every upgrade to a trial or paid plan via the site or mobile app?
This will help me to assist further!
Dropbox. And I've checked every single email address with a Dropbox login. None of them show a paid subscription.
- Jay
If it shows Dropbox, do you have a transaction ID you can use on the card lookup tool to locate which account the payments are made to?
I tried, none of the numbers from my statement are valid. Here's what all transactions say....
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