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Forum Discussion
My images don't load on mobile
My images don't load on mobile when I visit my website that uses dropbox direct photo links. The desktop site works fine.
Hi all,
As you may have seen, this issue is now resolved and a fix was rolled out earlier this week 🎉
Let us know if you have any questions.
Emma
I have the same problem today!
The problem persists. Not only on Safari for Mac, but even on Safari for iPhone and Duck&Go for iPhone. In other words either is a problem with Apple devices (even if I didn’t make any OS upgrades) or is a problem of communication between Dropbox and html.
I’ve tried private browsing and removing the cache, but nothing changed (see attached screenshots). It only works with Google Chrome.
Today I noticed the problem is bypassed if I do what follows:
1. copy dropbox file link;
2. change the final command from dl=0 to raw=1
3. copy the new link
4. paste the link into my web browser changes, i.e. from https://www.dropbox.com/s/3k3np676bztyf0r/peters1.jpg?raw=1 in becomes https://uc5011d98ed240caabd463ff495d.dl.dropboxusercontent.com/cd/0/inline/BKH8-vqrHAYe8u3Hb_QWY3t1Pgz1lGZdQcjENDqaVEDfDqiBmK0Y5Ud5ZrI_7oMPPgMSR2JkHL_dZWfD60r_19jB6_aWPHTPk3llk28DvNR0pzwdJplaGXecJCo9v5PHarvalF4-jUKF6HO_2UqxwLlm/file#
5. paste the new link into my Html editor
The problem is: the operation is a lot more complex and mostly I have about 400 articles already published on my web magazine with images embedded in a previous way. How am I supposed to do with all of them? It’s really a big, big damage for my work!
PROBLEM SOLVED in importing images on web pages!
1. Copy the image (file) link from Dropbox
2. Paste it changing the part "www.dropbox.com" in "dl.dropboxusercontent.com" as well as the latest letters "dl=0" into "raw=1". Done
So i.e. https://www.dropbox.com/s/3izaxdk70bi4103/spithill.jpg?dl=0 becomes https://dl.dropboxusercontent.com/s/3izaxdk70bi4103/spithill.jpg?raw=1
- This is not a solution but an ugly workaround.
What do You suggest I do with the thousands of links I already have on many 10-20 different websites!!!
Pleas fix this, or I will have to find another cloud storage provider...I agree with Rudi. This is not a solution. It is just a workaround that will only work for small sites and single posts or individual links in small numbers. I have just under 900 pages that all need to be fixed, all of them have images that are hosted on DropBox. So I am supposed to manually go through every page to apply this "fix"? I'm sorry but that is not good enough!
On another thread about this same issue (which was changed to "solved"... funny that) someone said nothing had changed with DropBox. Well I'm afraid something has changed and it is directly impacting Safari and iOS browsers. The number 1 rule of web development is ensuring your product works in all browsers. A change was made and it has broken Safari and iOS support for image links. So something has gone very wrong here. This was first reported on 1st/2nd March... it is now the 6th and nothing seems to be happening. I can't even log a support ticket as I can't get past the support chat bot. Just not good enough!
If this carries on any longer without a proper fix I will have to find another hosting solution and I will be closing my DropBox account after 5 years of usage.
there should be an explanation why the Dropbox protocol ?raw=1 is not working in Safari. I don't see that anything changed in Safari. I reckon Dropbox is within rights to change their file syntax , sharing protocol.. but without a warning? and their documentation re. raw files has not been updated to warn : does not work in Safari. strange stuff..
now, i understand this terrible turn of events can be used to say , 'hey DB is not a web hosting company ; this was always a hack' ...
but still, no warning, means suddenly hundreds, or thousands of web pages suddenly failing.
WTF?????
