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Helpful | Level 6

7 years ago

Solved

Screenshot links no longer working since installing Mojave

Hi,

Since installing MacOS Mojave, the automatic Dropbox copying of a screenshot link into the clipboard has stopped working. (Mojave has it's own new screenshot functionality which seems to be interferring with this feature on Dropbox.)

Any suggestions on how to fix this?

Thanks!

desktop

Mac

Setting up the apps

Gene_Parmesan
4 years ago
Update (2023-01-17)
I've moved the script to a repository and expanded on the instructions.

I wanted this now, so I wrote a Python script to get the URL from the command line and created an Automator QuickAction that calls the script with the selected file(s) in Finder:

Now, ^⌘L copies the Dropbox URL of any number of files selected in the Dropbox folder.

53 Replies

Replies have been turned off for this discussion

Lusil
Dropbox Staff
7 years ago
Hi rickpoet!

:thinking: Hmm, have you tried by any chance disabling and re-enabling the screenshot option from the desktop app’s preferences? You can do this by:

Click on the Dropbox icon that’s next to your desktop’s clock.

Select the gear icon :gear: and go to Preferences…

Navigate to the Import tab.

Also, are you experiencing this issue only with screenshots? Any additional info would be greatly appreciated so as to have a better understanding of your concern.

Thanks in advance!
- Jessica D.20
  Helpful | Level 6
  7 years ago
  I have the same issue, tried your suggestion and even rebooted, doesn't seem to help :/ I even disabled as much as I could of the OS screenshots tool :/
  - Jessica D.20
    Helpful | Level 6
    7 years ago
    To be clear, my screenshots save to the dropbox folder, but it no longer copies the URL by default, I have to go to the folder, find my last screenshot, right click and copy the URL :(
- rickpoet
  Helpful | Level 6
  7 years ago
  Hi,
  I did try disabling and then re-enabling the screenshot option from the desktop app's preferences, but it didn't clear up / fix this issue.
  I'm not sure what other info I can provide that I didn't in the initial post here. Since intalling Mojave which has it's own new screenshot functionality, the automatic copying of screenshot links to the clipboard (via Dropbox) no longer works.)
  What else can I tell you? (and thank you!)
  - Lusil
    Dropbox Staff
    7 years ago
    Thanks for getting back to me on this, rickpoet, and sorry to hear that you’re also having trouble with this, Jessica D.20.
    
    Have you tried reinstalling the current stable build of the desktop app (59.4.93) too? Maybe that will do the trick.
    
    If it doesn’t, I’d kindly recommend moving this discussion to email due to account-specific info required to further investigate. In that case, I can contact you to your email address associated with your Forum profile.
    
    Let me know how it goes and we can take it from there. Thanks in advance! :grinning:
mcmcmcmc
Explorer | Level 4
5 years ago
I've tried everything on https://www.dropboxforum.com/t5/Dropbox-installs-integrations/Screenshot-links-no-longer-working-since-installing-Mojave/td-p/304428

I've gone back and forth with customer service for days.

I've spent hours trying to solve this.

Screenshots take and save, but no longer go to my clipboard automatically. This is a real pain.

Please file a bug with your development team, Dropbox.
- Lusil
  Dropbox Staff
  5 years ago
  Hey mcmcmcmc, thanks for nudging us.
  
  Since you mention that you've been in touch with our Support team, could you let me know the ticket ID (eg. #1234567)?
  
  In the meantime, could you make sure that you're running the latest stable version of the desktop app and that you don't have any pending OS updates?
  - mcmcmcmc
    Explorer | Level 4
    5 years ago
    I'm trying to reply to https://www.dropboxforum.com/t5/Dropbox-installs-integrations/Screenshot-links-no-longer-working-since-installing-Mojave/m-p/480423/highlight/true#M102315 but the Reply button is inactive (I am signed in...I can create a new post):
    
    https://www.dropbox.com/s/zwawmwkwema7huq/Screen%20Shot%202020-12-18%20at%206.22.33%20AM.png?dl=0
    
    Here is my ticket: https://www.dropbox.com/support/ticket/11701098
    
    I confirm:
    ✅ I am running the latest stable version of the desktop app
    ✅ I don't have any pending OS updates

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Hi,

Any suggestions on how to fix this?

Thanks!

","body@stringLength":"306","rawBody":"

Hi,

Any suggestions on how to fix this?

Thanks!

","kudosSumWeight":3,"postTime":"2018-10-21T11:28:03.083-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:desktop","text":"desktop","time":"2020-01-27T05:59:16.968-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:Mac","text":"Mac","time":"2018-06-14T06:18:35.214-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDM","node":{"__typename":"Tag","id":"tag:Setting up the apps","text":"Setting up the apps","time":"2019-05-29T04:29:42.050-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:304428_2"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":7830},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"searchSnippet":"Hi, Since installing MacOS Mojave, the automatic Dropbox copying of a screenshot link into the clipboard has stopped working. (Mojave has it's own new screenshot functionality which seems to be inte...","replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwxMHw1MjoxfGludCwzMDQ1MTgsMzA0NTE4","node":{"__ref":"ForumReplyMessage:message:304518"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwxMHw1MjoxfGludCwzMDQ1MTgsNDgwMzY5","node":{"__ref":"ForumReplyMessage:message:480369"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"Conversation:conversation:304428":{"__typename":"Conversation","id":"conversation:304428","solved":true,"topic":{"__ref":"ForumTopicMessage:message:304428"},"lastPostingActivityTime":"2021-04-02T00:34:00.950-07:00","lastPostTime":"2021-04-02T00:34:00.950-07:00","unreadReplyCount":53,"isSubscribed":false},"ModerationData:moderation_data:304428":{"__typename":"ModerationData","id":"moderation_data:304428","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:304428_2":{"__typename":"Revision","id":"revision:304428_2","lastEditTime":"2019-05-29T04:41:28.672-07:00"},"CachedAsset:theme:customTheme1-1744710920109":{"__typename":"CachedAsset","id":"theme:customTheme1-1744710920109","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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Hi rickpoet!

:thinking: Hmm, have you tried by any chance disabling and re-enabling the screenshot option from the desktop app’s preferences? You can do this by:

Click on the Dropbox icon that’s next to your desktop’s clock.
Select the gear icon :gear: and go to Preferences…
Navigate to the Import tab.

Also, are you experiencing this issue only with screenshots? Any additional info would be greatly appreciated so as to have a better understanding of your concern.

Thanks in advance!

I have the same issue, tried your suggestion and even rebooted, doesn't seem to help :/ I even disabled as much as I could of the OS screenshots tool :/

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To be clear, my screenshots save to the dropbox folder, but it no longer copies the URL by default, I have to go to the folder, find my last screenshot, right click and copy the URL :(

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Hi,

I did try disabling and then re-enabling the screenshot option from the desktop app's preferences, but it didn't clear up / fix this issue.

I'm not sure what other info I can provide that I didn't in the initial post here. Since intalling Mojave which has it's own new screenshot functionality, the automatic copying of screenshot links to the clipboard (via Dropbox) no longer works.)

What else can I tell you? (and thank you!)

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Thanks for getting back to me on this, rickpoet, and sorry to hear that you’re also having trouble with this, Jessica D.20.

Have you tried reinstalling the current stable build of the desktop app (59.4.93) too? Maybe that will do the trick.

If it doesn’t, I’d kindly recommend moving this discussion to email due to account-specific info required to further investigate. In that case, I can contact you to your email address associated with your Forum profile.

Let me know how it goes and we can take it from there. Thanks in advance! :grinning:

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I've tried everything on https://www.dropboxforum.com/t5/Dropbox-installs-integrations/Screenshot-links-no-longer-working-since-installing-Mojave/td-p/304428

I've gone back and forth with customer service for days.

I've spent hours trying to solve this.

Screenshots take and save, but no longer go to my clipboard automatically. This is a real pain.

Please file a bug with your development team, Dropbox.

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Hey mcmcmcmc, thanks for nudging us.

\n\n

Since you mention that you've been in touch with our Support team, could you let me know the ticket ID (eg. #1234567)?

\n\n

In the meantime, could you make sure that you're running the latest stable version of the desktop app and that you don't have any pending OS updates?

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I'm trying to reply to https://www.dropboxforum.com/t5/Dropbox-installs-integrations/Screenshot-links-no-longer-working-since-installing-Mojave/m-p/480423/highlight/true#M102315 but the Reply button is inactive (I am signed in...I can create a new post):

https://www.dropbox.com/s/zwawmwkwema7huq/Screen%20Shot%202020-12-18%20at%206.22.33%20AM.png?dl=0

Here is my ticket: https://www.dropbox.com/support/ticket/11701098

I confirm:

✅ I am running the latest stable version of the desktop app

✅ I don't have any pending OS updates

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Hey, could you please try and set the screencapture setting to Save to Desktop, and see if that does the trick?

Let me know what you find!

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