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Forum Discussion

rickpoet's avatar
rickpoet
Helpful | Level 6
7 years ago

Screenshot links no longer working since installing Mojave

Hi, Since installing MacOS Mojave, the automatic Dropbox copying of a screenshot link into the clipboard has stopped working. (Mojave has it's own new screenshot functionality which seems to be inte...
Desktop
Mac
Setting up the apps
  • Lusil's avatar
    Lusil
    7 years ago
    Hey, could you please try and set the screencapture setting to Save to Desktop, and see if that does the trick?
     
    Let me know what you find! 
Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff

Hey mcmcmcmc, thanks for nudging us. 

 

Since you mention that you've been in touch with our Support team, could you let me know the ticket ID (eg. #1234567)?

 

In the meantime, could you make sure that you're running the latest stable version of the desktop app and that you don't have any pending OS updates?

mcmcmcmc's avatar
mcmcmcmc
Explorer | Level 4
5 years ago

I'm trying to reply to https://www.dropboxforum.com/t5/Dropbox-installs-integrations/Screenshot-links-no-longer-working-since-installing-Mojave/m-p/480423/highlight/true#M102315 but the Reply button is inactive (I am signed in...I can create a new post):

 

https://www.dropbox.com/s/zwawmwkwema7huq/Screen%20Shot%202020-12-18%20at%206.22.33%20AM.png?dl=0

 

Here is my ticket: https://www.dropbox.com/support/ticket/11701098

 

I confirm:

✅ I am running the latest stable version of the desktop app

✅ I don't have any pending OS updates

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    4 years ago

    Thanks for letting me know, mcmcmcmc. 

     

    I was able to find the ticket that you mentioned and have made sure to pass your comments along. 

     

    I can also see that a specialized member of the team, who's reviewing this for you, replied to you. 

     

    Whenever you have the chance, check their most recent reply and don't hesitate to get back to them with any additional questions. 

  • slipstreamD's avatar
    slipstreamD
    Helpful | Level 5
    4 years ago

    I'm having the same issue.  Tried all the prescribed "fixes".  No luck.


    Is there a fix out there?  

    • Daphne's avatar
      Daphne
      Icon for Dropbox Staff rankDropbox Staff
      4 years ago
      Thanks for joining the discussion here slipstreamD, sorry to hear you're having trouble with this.

      Can you just confirm for me if you have the OS settings applied to save the screenshot to your Desktop?

      Also, can you confirm for me which version of the desktop app you have installed, and the sync status that shows when you're take a screenshot?
      • slipstreamD's avatar
        slipstreamD
        Helpful | Level 5
        4 years ago
        What do you mean by:

        Can you just confirm for me if you have the OS settings applied to save the screenshot to your Desktop?

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