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JW19's avatar
JW19
Explorer | Level 3
8 months ago

Recipient of shared link is being requested to log into Dropbox account

Hi

I am trying to share a DropBox link to a folder containing photos, from my MAC (using Monterey OS). I am using the Browser version of DropBox. No matter what I try to do the email recipient of the link is asked to log into her DropBox account.  I have re-read many articles on this problem but I can't seem to crack it. Any help would be appreciated.

Thanks 

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  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    8 months ago

    Welcome aboard the Community, JW19! Hope you’re doing great. 

     

    When opening the folder settings to create the shared link, are you also inserting the user’s email address or simply clicking on the “Create - Copy link” option? 

     

    If you open an incognito window on your browser instead, and check this link, are you also being asked to sign into Dropbox or can you preview its contents normally? 

     

    Feel free to send me a screenshot of what you see too, and I can take a look. 

     

    Keep me posted.

    • JW19's avatar
      JW19
      Explorer | Level 3
      8 months ago

      Hi Nancy. Thanks for the help.

      It doesn't seem to matter if I added the recepient's email address in the folders settings or not. same result. When I hit the link myself in the sent email, I am also asked to sign in??!!

       

       

      • JW19's avatar
        JW19
        Explorer | Level 3
        8 months ago

        having difficulty taking a screenshot of my MAC screen?

  • gem40's avatar
    gem40
    New member | Level 2
    7 months ago

    I've had a Basic account with dropbox for probably 15 years. While in the past I could send a link to friends giving them a chance to download that item my friends are now ask to login or identify themselves. That is a problem now for a few of my friends who don't have a dropbox or Google or Apple account. Is there a way around it so everyone has access to items of mine if they get the link from me?

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      7 months ago

      Hey gem40, thanks for reaching out to us.

       

      Is it possible that you're sending your friends "can edit" links instead of "view only" ones?

       

      A link with edit permissions, would require someone to login to access and edit the file.

       

      Can you try these steps to create your link and let me know if it helps?

       

      Cheers!

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