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Forum Discussion

Simofi's avatar
Simofi
Explorer | Level 4
2 years ago

File request - empty page

Hi everyone,

When I create a file request I can invite people via mail but the website ist empty and nothing is shown.

I tested it on serval devices and different networks and browsers but the website is always empty.

Any idea what's the problem here?

 

  • Sheena's avatar
    Sheena
    2 years ago

    johnstreet wrote:

    Hi,

     

    Suddenly all File Requests (that I've created in the past or that I've newly created) result in an "Error (404) We can't find the page you're looking for" message. I've tried on multiple computers (MacBook Pro and Mac Studio) and using multiple browsers (Chrome, Safari, Firefox). And the results are the same for me as for the people to whom I send the links.

     

    Help!

     

    John


    Hi John, this issue has now been resolved. Let us know if you are still running into any problems. We apologize for the inconvenience this may have caused. Thank you. https://status.dropbox.com/

  • Luke L's avatar
    Luke L
    Icon for Dropbox Staff rankDropbox Staff

    Hi Simofi , really sorry for the inconvenience! The issue should have been fixed now.

  • johnstreet's avatar
    johnstreet
    New member | Level 2

    Hi,

     

    Suddenly all File Requests (that I've created in the past or that I've newly created) result in an "Error (404) We can't find the page you're looking for" message. I've tried on multiple computers (MacBook Pro and Mac Studio) and using multiple browsers (Chrome, Safari, Firefox). And the results are the same for me as for the people to whom I send the links.

     

    Help!

     

    John

    • Sheena's avatar
      Sheena
      Icon for Community Manager rankCommunity Manager

      johnstreet wrote:

      Hi,

       

      Suddenly all File Requests (that I've created in the past or that I've newly created) result in an "Error (404) We can't find the page you're looking for" message. I've tried on multiple computers (MacBook Pro and Mac Studio) and using multiple browsers (Chrome, Safari, Firefox). And the results are the same for me as for the people to whom I send the links.

       

      Help!

       

      John


      Hi John, this issue has now been resolved. Let us know if you are still running into any problems. We apologize for the inconvenience this may have caused. Thank you. https://status.dropbox.com/

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff

    Hi Simofi, let's jump right into this! 

     

    If you try to use an incognito tab on any of your browsers, does your File Request still appear empty? 

     

    Also, what happens when you visit your Home page, and then click on the left sidebar, on File Requests? Are you able to see your request there?

     

    Keep me posted!

    • Simofi's avatar
      Simofi
      Explorer | Level 4

      Hi Megan,

      yes i tried it in incognito as well - same issue.

      I can see the requests and also see the views.

       

       

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff

        Hi Simofi, could there be a VPN, firewall, security app, or antivirus restricting traffic to any of our official domains?

         

        Also, make sure that you don't have any third party browser extensions or plugins that could be affecting this.

         

        Have a look and let me know of any updates, thanks!