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JW19's avatar
JW19
Explorer | Level 3
8 months ago

Recipient of shared link is being requested to log into Dropbox account

Hi I am trying to share a DropBox link to a folder containing photos, from my MAC (using Monterey OS). I am using the Browser version of DropBox. No matter what I try to do the email recipient of t...
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Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
8 months ago

Welcome aboard the Community, JW19! Hope you’re doing great. 

 

When opening the folder settings to create the shared link, are you also inserting the user’s email address or simply clicking on the “Create - Copy link” option? 

 

If you open an incognito window on your browser instead, and check this link, are you also being asked to sign into Dropbox or can you preview its contents normally? 

 

Feel free to send me a screenshot of what you see too, and I can take a look. 

 

Keep me posted.

  • JW19's avatar
    JW19
    Explorer | Level 3
    8 months ago

    Hi Nancy. Thanks for the help.

    It doesn't seem to matter if I added the recepient's email address in the folders settings or not. same result. When I hit the link myself in the sent email, I am also asked to sign in??!!

     

     

    • JW19's avatar
      JW19
      Explorer | Level 3
      8 months ago

      having difficulty taking a screenshot of my MAC screen?

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        8 months ago

        I’m just asking because if you enter the email address of the recipient, then you’re basically sharing the folder with her Dropbox account, which will require her to sign in by default. 

         

        Can you please test this with a different folder that’s not shared with anyone and click on the “Create and copy link” option without entering an email address at all? 

         

        To take a screenshot on your Mac device, please try pressing the Shift + Command + 3 keys all together.

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