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Forum Discussion
My file request link is suddenly opening to a white screen
Near the end of huge project that has directed folks to a request link. It did open to an upload screen, now it's a white page.
PLEASE HELP!!!
Hi Everyone,
Our engineering team has implemented a fix. File requests should now work as intended. If you are still experiencing any issues with file requests, reply here and we can take a closer look.
Thanks,
Ben
- Mark
Super User II
Is it doing that for everybody or just you?
Have you tried clearing cache/cookies etc.?
- Rich
It would seem that there's currently an outage. A File Request that I use for testing produces the same blank white page.
- Mark
Oh, somebody has merged things together.... while I was replying!
Yes as a few people have noticed it looks like a temp Dropbox outage.
Their support folks have now emailed me. I told them the Community was reporting a system-wide issue. I'll post what they tell me.
Thanks everyone!
this is business account
But after click the bottom, no any response.
Do you know why?
I am trying to create a new file request but it's not working. When I click on it nothing happens at all.
I've tried clearing cache and cookies and also from a incognito window but still nothing.
Is there a known issue?
- Walter
Dropbox Staff
Hey GemmaQuaid - I just wanted to mention that our team is aware of this issue and currently looking into it.
For more information and updates, you can have a look at our status page as well.
Also keeping this conversation alive. I'm also having the same problem. I have a File Request button but it's non-functional. I can't get into any of my previous file requests, and the links I send from them go to a blank screen. I've cleared my cache and restarted to no avail. I was able to create a new file request on my smartphone but it also goes to a blank page.
When loading file request links it gives an error. And the screen remains blank, not allowing files to be uploaded.Hi,
I was sent an upload link and when I opened it to start uploading videos the page is blank. Does anyone know if Drop box is having issues?
I have the same problem. People can't upload content to the link I sent them. It's a white screen.
Yeah, I'm just replying to keep this alive, since all my file requests went blank, too.
As of today the file request "button" no longer reacts such that I cannot create a file request. I also tried creating a folder and choosing file request from within the folder. Choosing that option takes me to the File Request page but does not open the window to create the request. I've tried several browsers and tried incognito and nothing helped.
