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Forum Discussion
lindsayihart1
2 months agoNew member | Level 2
My file request link is suddenly opening to a white screen
Near the end of huge project that has directed folks to a request link. It did open to an upload screen, now it's a white page.
PLEASE HELP!!!
- 2 months ago
Hi Everyone,
Our engineering team has implemented a fix. File requests should now work as intended. If you are still experiencing any issues with file requests, reply here and we can take a closer look.
Thanks,
Ben
jburger04
New member | Level 2
Also keeping this conversation alive. I'm also having the same problem. I have a File Request button but it's non-functional. I can't get into any of my previous file requests, and the links I send from them go to a blank screen. I've cleared my cache and restarted to no avail. I was able to create a new file request on my smartphone but it also goes to a blank page.
BenDBX
2 months agoCommunity Manager
Hi Everyone,
Our engineering team has implemented a fix. File requests should now work as intended. If you are still experiencing any issues with file requests, reply here and we can take a closer look.
Thanks,
Ben
- Trevor Roberts2 months agoNew member | Level 2
Hi - all file requests bring me to a page that says:
This file request has been closed, deleted, or never existed.
- Walter2 months agoDropbox Staff
Hey Trevor Roberts - sorry to hear about this.
Can you please clear your browser's cache and/or try another browser and let us know if you get the same results?
- Trevor Roberts2 months agoNew member | Level 2
Hi, thanks, I tried both and got the same results.
- tkayb132 months agoNew member | Level 2
I am having the same issues for the past 3 days, with multiple files!
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