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Forum Discussion

Environmental Learning Center's avatar
Environmental Learning Center
Explorer | Level 3
12 months ago

Links not Working: "Unable to open (link) Cannot download the information you requested."

When I click on the shared link I am getting the error: "Unable to open (link) Cannot download the information you requested."  I can open it when I paste it into a new browser, but this is a nuisance for sharing with others.  Any suggestions?  I have already tried deleting and recreating the link to the folder and logging back in.

Error Messages
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Shared Links
  • Megan's avatar
    Megan
    12 months ago

    Hi Environmental Learning Center, how are you today? 

     

    What version of MS Word are you using when you notice this? 
     

    Since the shared link works normally outside of the Office program, this would indicate that the issue doesn't lie with Dropbox itself, but the Word app preventing the shared links from opening properly.

     

    Let me know more! 

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    12 months ago
    Environmental Learning Center wrote:

    When I click on the shared link I am getting the error: "Unable to open (link) Cannot download the information you requested."  I can open it when I paste it into a new browser ...

    Is this an error from Dropbox or from your browser? Can you provide a screenshot of the exact message you're receiving?

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        12 months ago

        Hi Environmental Learning Center, how are you today? 

         

        What version of MS Word are you using when you notice this? 
         

        Since the shared link works normally outside of the Office program, this would indicate that the issue doesn't lie with Dropbox itself, but the Word app preventing the shared links from opening properly.

         

        Let me know more! 

  • rmbted's avatar
    rmbted
    New member | Level 2
    9 months ago

    I'm having the same problem of the link not working. I've tried sharing the link via an email and also posting on a forum. Both places say "this link isn't quite right" and has a drawing of a cat. I'm just trying to share a viewable picture, not an editable one. What is the solution?

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      9 months ago

      Hey rmbted - sorry to hear you're having issues with this. 

       

      Can you please copy and paste the link on an incognito window of your web browser and let me know if you're still getting the same error?

       

      If so, please send us a screenshot so that we can have a visual too. 

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