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Forum Discussion

lindsayihart1's avatar
lindsayihart1
New member | Level 2
2 months ago

My file request link is suddenly opening to a white screen

Near the end of huge project that has directed folks to a request link.  It did open to an upload screen, now it's a white page.   PLEASE HELP!!!
File requests
Share
Sync
upload
Web
  • BenDBX's avatar
    BenDBX
    2 months ago

    Hi Everyone,

     

    Our engineering team has implemented a fix. File requests should now work as intended. If you are still experiencing any issues with file requests, reply here and we can take a closer look.

     

    Thanks,

    Ben

mrkdlx's avatar
mrkdlx
New member | Level 2

Yeah, I'm just replying to keep this alive, since all my file requests went blank, too.

BenDBX's avatar
BenDBX
Icon for Community Manager rankCommunity Manager
2 months ago

Hi Everyone,

 

We are actively investigating the cause of this outage and working towards a resolution. I will share any news here as soon as it becomes available.

  • RobTicho's avatar
    RobTicho
    New member | Level 2
    2 months ago

    Thanks, Ben. We're also experiencing the issue with the file request outage. 

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