We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here. 

Forum Discussion

KafS's avatar
KafS
New member | Level 2
5 months ago

All my folders suddenly disappeared from my Dropbox account

Hi, Suddenly I have all my folders and subfolders that have disappeared from my Dropbox.  I don't share this Dropbox with any one. I haven't found anything relating trace of deletion of files....
Delete
Restore
KafS's avatar
KafS
New member | Level 2

 

Very fine, thanks a lot, that was the right test to do!!!
The problem I related appears on my Chrome webbrowser in the public mode I'm usualy using.
I have tried to sign in to my Dropbox account from Edge browser in a private mode and all my files appeared! See screenshot below.
I did same thing with my Chrome browser, but in private mode, and it was also OK.
Would you have an idea what to do to get it work again with my Chrome browser in a normal mode?
But anyway, the most important is that you have solved my severe problem and you have given me a solution to recover to my 2 GB data!
The first thing I'm going do is to synchronize all this files in my local computeur throw your Dropbox agent to avoid any further issue. I have already installed it.

  • KafS's avatar
    KafS
    New member | Level 2
    5 months ago

    Deleting my browser's cache/browsing history has solved my problem.

    Thank you very much for your help!

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!