Dropbox will not sync on Mac OS Monterey

[claireb1]

I have reinstalled dropbox and checked settings and permission, yet it will not sync. I cannot find any way to get phone support. Can anyone please assist?

[claireb1]

I have checked permissions and it has full access. HEre is the error message.

bn.BUILD_KEY: Dropbox
bn.VERSION: 135.4.4221
bn.constants.WINDOWS_SHELL_EXT_VERSION: 51
bn.is_frozen: True
machine_id: ad5b3707-2ad3-5d9d-b623-0fda6d8b59
pid: 560
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='clairebulman', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Claire Bulman ', pw_dir='/Users/clairebulman', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='clairebulman', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Claire Bulman ', pw_dir='/Users/clairebulman', pw_shell='/bin/bash')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'test', '_nsurlstoraged'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'test', '_nsurlstoraged'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/clairebulman'
appdata: '/Users/clairebulman/.dropbox/instance2'
real_path='/Users/clairebulman/.dropbox/instance2'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
dropbox_path: '/Users/clairebulman/Dropbox'
real_path='/Users/clairebulman/Dropbox'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/k4/pc078z915hv_j23xbs2flb7r0000gn/T'
real_path='/private/var/folders/k4/pc078z915hv_j23xbs2flb7r0000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "dropbox/client/authentication/register_host_helper.pyc", line 478, in _try_register_host
File "dropbox/client/authentication/register_host_helper.pyc", line 944, in handle_changed_host_secret
File "dropbox/sync_root/helpers.pyc", line 354, in destroy_root_from_config
AssertionError

[Megan]

Hey @claireb1, I'd be happy to see how I can help!

Can you try the steps shown here? 

Give me a heads up on the results, thanks!

[anonymous]

I'm having the same problem, which started immediately after update to Montery 12.1.  I did a chatbox call with Apple.  At the time I thought it was only my issue but I'm seeing lots of other with the same problem.  Apple said it was a "third party software issue, but I now think they did something in their upgrade to 12.1.  I'm going to get back to them and ask them to check it. 

[claireb1]

Hi Megan

Thanks for reaching out, but I've already tried this and it doesn't work.

regards

Claire

[claireb1]

Great. It would be good to know how you get on. It works on my Mac which runs 12.0.1 but not on my Macbook, which runs 12.0.1. The only difference I can see in my settings under privacy is that on the MacBook Pro, it has 'dropbox' rather than 'dropbox. app' for Accessibility, Full Disk Access and Files and Folders. Not sure if this is an issue.

[Megan]

Thanks for the heads up, @claireb1! 

Let's try something else, shall we? 

Here is what my colleague, @Jay suggested. Feel free to give it a go, and then update us on how this worked out for you.

[claireb1]

Hi Megan

Thanks for this but I get the same error.

Regards

Claire

[claireb1]

HOME: '/Users/clairebulman'
appdata: '/Users/clairebulman/.dropbox/instance2'
real_path='/Users/clairebulman/.dropbox/instance2'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
dropbox_path: '/Users/clairebulman/Dropbox'
real_path='/Users/clairebulman/Dropbox'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/k4/pc078z915hv_j23xbs2flb7r0000gn/T'
real_path='/private/var/folders/k4/pc078z915hv_j23xbs2flb7r0000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "dropbox/client/authentication/register_host_helper.pyc", line 478, in _try_register_host
File "dropbox/client/authentication/register_host_helper.pyc", line 944, in handle_changed_host_secret
File "dropbox/sync_root/helpers.pyc", line 354, in destroy_root_from_config
AssertionError

[Walter · Accepted solution]

Since you're still getting an error, could you try a clean, advanced reinstall and let us know how it goes @claireb1?

Just make sure to remove any devices that might be putting you over your account's limit from your Security page, if you're on the Basic plan that is.