You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

em7yn's avatar
em7yn
Helpful | Level 5
3 months ago

Have trouble with Dropbox deciding to re-index shared folders on MacOS since Monterey.

Hello, Thought I'd start a discussion to see if anyone has any advice on Dropbox and MacOS. Since MacOS 12.4 we've struggled to have a consistent working app. We have just over 100 Macs, and c...
Desktop
Mac
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Hey em7yn, let's jump right into this! 

 

I'm going to need to gather some info first. Did you happen to notice when this behavior first started? 

 

Does this happen with devices that are on File Provider, or maybe have an external hard drive? 

 

Let me know more, and we'll take it from there! 

  • em7yn's avatar
    em7yn
    Helpful | Level 5
    3 months ago

    For the latest issue, it's happened since being on MacOS 13, so over a year.
    All of our Macs are on File Provider. No external drives are uses.



    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      3 months ago

      Hey em7yn, thanks for the info! 

       

      Are there any differences between the two files when you view them?

       

      Can you please send me a screenshot of the error you're getting and how the folder looks on your end so that we have a visual too?

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!