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Forum Discussion
claireb1
3 years agoExplorer | Level 4
Dropbox will not sync on Mac OS Monterey
I have reinstalled dropbox and checked settings and permission, yet it will not sync. I cannot find any way to get phone support. Can anyone please assist?
- 3 years agoSince you're still getting an error, could you try a clean, advanced reinstall and let us know how it goes claireb1?
Just make sure to remove any devices that might be putting you over your account's limit from your Security page, if you're on the Basic plan that is.
anonymous
3 years agoI'm having the same problem, which started immediately after update to Montery 12.1. I did a chatbox call with Apple. At the time I thought it was only my issue but I'm seeing lots of other with the same problem. Apple said it was a "third party software issue, but I now think they did something in their upgrade to 12.1. I'm going to get back to them and ask them to check it.
- claireb13 years agoExplorer | Level 4
Great. It would be good to know how you get on. It works on my Mac which runs 12.0.1 but not on my Macbook, which runs 12.0.1. The only difference I can see in my settings under privacy is that on the MacBook Pro, it has 'dropbox' rather than 'dropbox. app' for Accessibility, Full Disk Access and Files and Folders. Not sure if this is an issue.
- Megan3 years agoDropbox StaffThanks for the heads up, claireb1!
Let's try something else, shall we?
Here is what my colleague, Jay suggested. Feel free to give it a go, and then update us on how this worked out for you.- claireb13 years agoExplorer | Level 4
Hi Megan
Thanks for this but I get the same error.
Regards
Claire
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