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Forum Discussion
Deleting licenses
Is way to difficult and convoluted and took much more time than it should have. This is the worst experience I've had with Dropbox. You normally make things easy. This was a pain in the ass, and for no good reason. I have deleted members months ago, didn't re-assign their licenses and was continuing to get charged. So I wanted to reduce the licenses. It was damn hard to find the way to do this. You should present the links in the same place as the delete team members location......very annoying
Hey guys,
I have the same problem, I want to delete a licenses (I have 6 and only use 5 of them). How / Where do I remove a license ?This is indeed the worst dropbox experience ever. You can find the button 'add licenses' everywhere, but nowhere where to remove licenses. And if you have unused licenses like we do it is not possible to see what the end date is and if they will actually end! If this does not improve we will switch to Microsoft onedrive or Google drive.
Guys - any help on how to remove licenses? We have unused licenses and I can't find the remove button anywhere.
This is a TERRIBLE approach by Dropbox and will force people to switch away from them. Please learn something from Netflix and make a prominent button that people can click to remove licenses. Transparency is the best approach.
NOT COOL DROPBOX!!!!! I hate this so much when companies make it so hard to remove or delete a license/account whatever. GROW UP!
This is TERRIBLE. My account has many unused licenses.
Trick #1, removing a user and deleting their data = still keep paying.
Trick #2, no apparent way to delete. Help section describes links that don't exist.
Trick #3, lots of Add User buttons. But remove users licensing first go to "renew now". What kind of dirty trick is being played here.
For me 30% of my billings for 6 months. Maybe more like 12 months.
Is this Dark Pattern of hiding removing licenses contributing 15% to DB revenue? Less? More?
update:
I wrote support.
Support gave me the same "answer" suggesting I tap on buttons that are not present.
I pointed this out.
After 3 days I nudged them again.
They replied they've removed the licenses for me! How kind...? No, not kind. This shuts me up but doesn't' solve the problem for the less-persistant.
Dear Dropbox, it appears this is intentional?
Agree with the community. Should be able to delete users at any time, even if on an annual plan.
This is what happens when small companies that were once nimble and fair become big and need to deliver profits to VC's or Wall Street. The invitation Dropbox is to prove us wrong on this issue of adjustments to the annual license plan and do the right thing. Respectfully submitted.
I'm also having the problem, the "help article" refers to buttons that don't exist. No where can I find a reduce license button. I'm continually paying for licenses I can't use.
DropBox, this is silly, client alienating behaviour. Just add a "manage licenses" link that lets me set the licenses. And while you are at it, of COURSE you can prorate the downgrade...You manage to have the code to prorate the upgrade!
I don't understand - we are on a month-to month plan for business. We have 2 unused licenses. When I can I remove them. Also - when I click the reduce licenses link - I get some text I can't read. See attached image. Very confused! Please help.
GD !! I thought I was the only one. Now I read all these comments. You can bet your ass I am looking for a way to LEAVE drop box and will NOT be adding any of my new business with this WICKED and DECEPTIVE practice. Congress should make this a FELONY and put the CEO in prison. Do that to a few of these scammers and watch how they suddenly change to being customer focused. Now I will have email them and complain and get them to do it for me. And since I am just transitioning, you can bet your ass we will NOT be using dropbox on any of our NEW accounts. What a sick twisted joke. Any investors reading this? I will make sure to take the time I have wasted here and email them too. It is all public information.
