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New member | Level 2

2 years ago

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„Ihre Dropbox ist voll“

Die Meldung bei freigegebenen Benutzern »Kein Speicherplatz frei …« oder „Ihre Dropbox ist voll“ …
Obwohl ich 2 TB freien Platz habe! Wie kann das sein?

Dateien & Ordner

Konten & Abrechnung

Little S.1
6 years ago
I appreciate the help. Changing the URL or requesting desktop sites on a mobile phone might work, but it’s cumbersome as a workaround. As such, in iOS, shared links to audio files, links originally created by Dropbox, will autoplay when opened in the app. That is the default behavior that ultimately emerges. I’ll take the opportunity to request a global “off” button for autoplay in the Dropbox iOS app.

4 Replies

ernstMreicher58
Super User
2 years ago
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…meist ist dafür die Backup-Funktion verantwortlich (absichtlich oder unabsichtlich aktiviert)

aber mal der Reihe nach:

Maßgeblich für die tatsächliche Speichernutzung Ihres Dropbox-Kontos ist die Angabe auf Ihrem Dropbox-Onlinekonto.

Ihr Dropbox-Speicherkontingent basiert auf dem Gesamtinhalt Ihrer Dropbox, einschließlich aller für Sie freigegebenen Ordner. Ein Dropbox-Konto kann nicht über das Speicherkontingent hinaus synchronisiert werden. Auch für Sie freigegebene Ordner nehmen Speicherplatz in Anspruch, da jeder Nutzer eines freigegebenen Ordners die Dateien darin ändern oder neue Dateien hinzufügen kann.

Der Cache-Ordner sollte sich nicht auf das Dropbox-Speicherkontingent auswirken. Dies können Sie überprüfen, indem Sie probeweise eine größere Datei dort hineinverschieben – die Dropbox-Software sollte dadurch keine Synchronisierungsaktivität anzeigen und auch Ihr Web-Dropboxspeicher sollte unverändert bleiben.

https://help.dropbox.com/de-de/installs-integrations/desktop/cache-folder

Mögliche Ansätze zur Optimierung der Speichernutzung finden Sie in unseren Hilfeartikeln zu den alternativen Freigabemethoden:

Freigegebene Dropbox-Links

Dropbox-Dateianfragen

Zugriff auf freigebenen Ordner entfernen

oder kurz:

Bitte überprüfen Sie zuvor die Speicherplatzauslastung auf Ihrem Dropbox-Konto – das geht über diese Seite. Welche Anzeige sehen Sie hier?

Hier können Sie Ihr Dropbox Abo sehen und wie viel Speicherplatz Sie in Dropbox belegen.

Freigegebene Ordner, belegen den Speicher für alle Nutzer, die Zugriff haben, da Sie hier gemeinsam Daten bearbeiten können.

Auf der Startseite können Sie alle die Ordner/Dateien sehen, die in Dropbox gespeichert sind.

Des Weiteren könnte das sog. Backup-Feature die Ursache sein:

https://help.dropbox.com/de-de/installs-integrations/sync-uploads/computer-backup

Vielleicht habe Sie es „versehentlich“ aktiviert und es ist doch irgendwann ein Backup durchgerutscht??

Vielleicht sehen Sie mal nach: Web-UI (Dropbox-icon in Task/Menü-Leiste → Weltkugelsymbol)

Dann links oben auf die 9 Punkte klicken und Backup auswählen:

Sollte sich hier (wie bei mir das "Mein Mac-Backup") dann etwas finden, könnte es die Erklärung sein:

So deaktivieren Sie das Computer-Backup:

Klicken Sie im Infobereich rechts in der Taskleiste (Windows) oder in der Menüleiste (Mac) auf das Dropbox-Symbol.

Klicken Sie auf Ihr Profilbild bzw. Ihre Initialen

Klicken Sie auf Einstellungen

Klicken Sie auf den Tab „Backups“ (oder Importieren)

Klicken Sie auf Sicherung verwalten

Entfernen Sie die Markierung vor den Ordnern, die nicht mehr in Dropbox gesichert werden sollen, oder setzen Sie den Schalter für alle Dateien auf Aus

Klicken Sie auf Trotzdem anhalten

Klicken Sie auf Speichern

Anschließend sollten die Ordner wieder an Ihren ursprünglichen Platz zurückkehren.
Arya
Dropbox Staff
2 years ago
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Hallo pitjup,

vielen Dank für Ihren Beitrag in unserem Forum!

Wenn Sie einen Ordner oder Dateien für einen anderen Benutzer freigegeben haben, dieser jedoch nicht auf den Ordner zugreifen kann, weil Dropbox anzeigt, dass der Speicherplatz voll ist, kann dies folgende Gründe haben. Zunächst möchte ich klarstellen, dass dies nichts mit Ihrem 2-TB-Abonnement zu tun hat.

Wenn Sie einen Ordner für einen anderen Benutzer freigeben, belegt der freigegebene Ordner in beiden Konten denselben Speicherplatz. Sie haben vielleicht ein 2TB Plu-Abonnement, der Benutzer verfügt jedoch möglicherweise über ein kostenloses Basic 2 GB-Abonnement. Wenn der Ordner 1,45 GB groß ist und mehr Inhalt hinzugefügt wird, kann der Benutzer nicht auf den Inhalt zugreifen, da er über ein kostenloses Basic-Konto verfügt. Das Problem liegt nicht bei Ihrem Konto.

Es gibt diese Lösungen für dieses Problem. Um entweder ein Testabonnement oder ein kostenpflichtiges Abonnement zu haben. Oder um unser Empfehlungsprogramm zu nutzen und freien Speicherplatz zu verdienen: https://help.dropbox.com/de-de/accounts-billing/space-storage/earn-space-referring-friends

Alternativ können Sie statt freigegebener Ordner auch freigegebene Links mit dem anderen Benutzer teilen.

Das Problem besteht darin, dass der Benutzer wahrscheinlich kein kostenpflichtiges Abonnement hat.

Hoffentlich helfen Ihnen diese Informationen weiter.

Beste Grüße
Arya
- pitjup
  New member | Level 2
  2 years ago
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  Danke für Ihre Antwort!
  Ja das Problem haben wir jetzt auch darin erörtert, dass der betreffende User keinen eigenen freien Speicherplatz angemeldet hatte. Das haben wir nun geändert und damit war das Problem vom Tisch.
  Besten Gruß
  Pitjup
  - Arya
    Dropbox Staff
    2 years ago
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    Hallo pitjup,
    
    Gern geschehen! Wenn ich sonst noch etwas für Sie tun kann oder Sie weitere Fragen haben, melden Sie sich einfach.
    
    Ich wünsche Ihnen einen schönen und gesunden Tag!
    
    Beste Grüße
    Arya

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Die Meldung bei freigegebenen Benutzern »Kein Speicherplatz frei …« oder „Ihre Dropbox ist voll“ …
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„Ihre Dropbox ist voll“","moderationData":{"__ref":"ModerationData:moderation_data:695661"},"body":"

…meist ist dafür die Backup-Funktion verantwortlich (absichtlich oder unabsichtlich aktiviert)

aber mal der Reihe nach:

Maßgeblich für die tatsächliche Speichernutzung Ihres Dropbox-Kontos ist die Angabe auf Ihrem Dropbox-Onlinekonto.

Ihr Dropbox-Speicherkontingent basiert auf dem Gesamtinhalt Ihrer Dropbox, einschließlich aller für Sie freigegebenen Ordner. Ein Dropbox-Konto kann nicht über das Speicherkontingent hinaus synchronisiert werden. Auch für Sie freigegebene Ordner nehmen Speicherplatz in Anspruch, da jeder Nutzer eines freigegebenen Ordners die Dateien darin ändern oder neue Dateien hinzufügen kann.

Der Cache-Ordner sollte sich nicht auf das Dropbox-Speicherkontingent auswirken. Dies können Sie überprüfen, indem Sie probeweise eine größere Datei dort hineinverschieben – die Dropbox-Software sollte dadurch keine Synchronisierungsaktivität anzeigen und auch Ihr Web-Dropboxspeicher sollte unverändert bleiben.

https://help.dropbox.com/de-de/installs-integrations/desktop/cache-folder

Mögliche Ansätze zur Optimierung der Speichernutzung finden Sie in unseren Hilfeartikeln zu den alternativen Freigabemethoden:

oder kurz:

Bitte überprüfen Sie zuvor die Speicherplatzauslastung auf Ihrem Dropbox-Konto – das geht über diese Seite. Welche Anzeige sehen Sie hier?

Hier können Sie Ihr Dropbox Abo sehen und wie viel Speicherplatz Sie in Dropbox belegen.

Freigegebene Ordner, belegen den Speicher für alle Nutzer, die Zugriff haben, da Sie hier gemeinsam Daten bearbeiten können.

Auf der Startseite können Sie alle die Ordner/Dateien sehen, die in Dropbox gespeichert sind.

Des Weiteren könnte das sog. Backup-Feature die Ursache sein:

https://help.dropbox.com/de-de/installs-integrations/sync-uploads/computer-backup

Vielleicht habe Sie es „versehentlich“ aktiviert und es ist doch irgendwann ein Backup durchgerutscht??

Vielleicht sehen Sie mal nach: Web-UI (Dropbox-icon in Task/Menü-Leiste → Weltkugelsymbol)

Dann links oben auf die 9 Punkte klicken und Backup auswählen:

Sollte sich hier (wie bei mir das \"Mein Mac-Backup\") dann etwas finden, könnte es die Erklärung sein:

So deaktivieren Sie das Computer-Backup:

Klicken Sie im Infobereich rechts in der Taskleiste (Windows) oder in der Menüleiste (Mac) auf das Dropbox-Symbol.
Klicken Sie auf Ihr Profilbild bzw. Ihre Initialen
Klicken Sie auf Einstellungen
Klicken Sie auf den Tab „Backups“ (oder Importieren)
Klicken Sie auf Sicherung verwalten
Entfernen Sie die Markierung vor den Ordnern, die nicht mehr in Dropbox gesichert werden sollen, oder setzen Sie den Schalter für alle Dateien auf Aus
Klicken Sie auf Trotzdem anhalten
Klicken Sie auf Speichern

Anschließend sollten die Ordner wieder an Ihren ursprünglichen Platz zurückkehren.

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Hallo pitjup,

vielen Dank für Ihren Beitrag in unserem Forum!

Wenn Sie einen Ordner oder Dateien für einen anderen Benutzer freigegeben haben, dieser jedoch nicht auf den Ordner zugreifen kann, weil Dropbox anzeigt, dass der Speicherplatz voll ist, kann dies folgende Gründe haben. Zunächst möchte ich klarstellen, dass dies nichts mit Ihrem 2-TB-Abonnement zu tun hat.

Wenn Sie einen Ordner für einen anderen Benutzer freigeben, belegt der freigegebene Ordner in beiden Konten denselben Speicherplatz. Sie haben vielleicht ein 2TB Plu-Abonnement, der Benutzer verfügt jedoch möglicherweise über ein kostenloses Basic 2 GB-Abonnement. Wenn der Ordner 1,45 GB groß ist und mehr Inhalt hinzugefügt wird, kann der Benutzer nicht auf den Inhalt zugreifen, da er über ein kostenloses Basic-Konto verfügt. Das Problem liegt nicht bei Ihrem Konto.

Es gibt diese Lösungen für dieses Problem. Um entweder ein Testabonnement oder ein kostenpflichtiges Abonnement zu haben. Oder um unser Empfehlungsprogramm zu nutzen und freien Speicherplatz zu verdienen: https://help.dropbox.com/de-de/accounts-billing/space-storage/earn-space-referring-friends

Alternativ können Sie statt freigegebener Ordner auch freigegebene Links mit dem anderen Benutzer teilen.

Das Problem besteht darin, dass der Benutzer wahrscheinlich kein kostenpflichtiges Abonnement hat.

Hoffentlich helfen Ihnen diese Informationen weiter.

Beste Grüße
Arya

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Danke für Ihre Antwort!

Ja das Problem haben wir jetzt auch darin erörtert, dass der betreffende User keinen eigenen freien Speicherplatz angemeldet hatte. Das haben wir nun geändert und damit war das Problem vom Tisch.

Besten Gruß

Pitjup

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Hallo pitjup,

Gern geschehen! Wenn ich sonst noch etwas für Sie tun kann oder Sie weitere Fragen haben, melden Sie sich einfach.

Ich wünsche Ihnen einen schönen und gesunden Tag!

Beste Grüße
Arya

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