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Forum Discussion

smcrow's avatar
smcrow
Explorer | Level 3
2 years ago

Unable to access enterprise account

Our account admin is no longer with the company and I am unable to update our account settings or manage licenses for our users. I can not create a support ticket because I do not have a login and no one can accept my request as they are no longer with the company. I have been working with my account rep at Dropbox but they have not been able to assist me. Who/ how can I get this escalated?

Account Access
Create or delete account
Permissions
Team admin
Team member
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi smcrow, thanks for bringing this to our attention.

     

    Do you only have that one team admin on your account, and no other team admins?

     

    This will help me to assist further!

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Without another team admin on the account, it wouldn't be possible to make any changes on the account.

         

        If the Dropbox account representative weren't able to assist either, then there isn't anything else additional I can offer, unfortunately.

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