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riptide344's avatar
riptide344
Explorer | Level 3
4 months ago

I am unable to login to my account with my email ID.

Hello,

I tried to log into my account and it does not recognize my email ID and asks me to create a new account.

 

Has my account been deleted? How do I find out?

 

All my files are on there, so I am very worried.


Please help.

Account Access
  • Megan's avatar
    Megan
    4 months ago

    Thanks for this riptide344!

     

    I was able to locate the ticket number, and an agent will be with you as soon as possible. 

     

    Thanks for that! 

  • riptide344's avatar
    riptide344
    Explorer | Level 3
    4 months ago

    BTW, this was a different (paid) account, not the one I am using to ask the question to the community.

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    4 months ago
    riptide344 wrote:

    I tried to log into my account and it does not recognize my email ID and asks me to create a new account.

    How long ago did you last log in to it riptide344 ?

      • riptide344's avatar
        riptide344
        Explorer | Level 3
        4 months ago

        @Mark I have been using dropbox for years. All my files are on there. Any help would be greatly appreciated. Thank you

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