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Forum Discussion

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi smcrow, thanks for bringing this to our attention.

 

Do you only have that one team admin on your account, and no other team admins?

 

This will help me to assist further!

  • smcrow's avatar
    smcrow
    Explorer | Level 3
    2 years ago

    Correct

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Without another team admin on the account, it wouldn't be possible to make any changes on the account.

       

      If the Dropbox account representative weren't able to assist either, then there isn't anything else additional I can offer, unfortunately.

      • smcrow's avatar
        smcrow
        Explorer | Level 3
        2 years ago

        If I can't update the account with a new admin I can't add my account or update our payment method to process billing. What is my escalation? 

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