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Forum Discussion

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi smcrow, thanks for bringing this to our attention.

 

Do you only have that one team admin on your account, and no other team admins?

 

This will help me to assist further!

smcrow's avatar
smcrow
Explorer | Level 3
2 years ago

Correct

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Without another team admin on the account, it wouldn't be possible to make any changes on the account.

     

    If the Dropbox account representative weren't able to assist either, then there isn't anything else additional I can offer, unfortunately.

    • smcrow's avatar
      smcrow
      Explorer | Level 3
      2 years ago

      If I can't update the account with a new admin I can't add my account or update our payment method to process billing. What is my escalation? 

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        The account representative would've been the person to contact for an Enterprise account. 

         

        Is the admin's email address part of a personal or a business domain name? Are you able to take control of that email via your IT team?

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