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Forum Discussion

smcrow's avatar
smcrow
Explorer | Level 3

Correct

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Without another team admin on the account, it wouldn't be possible to make any changes on the account.

 

If the Dropbox account representative weren't able to assist either, then there isn't anything else additional I can offer, unfortunately.

  • smcrow's avatar
    smcrow
    Explorer | Level 3
    2 years ago

    If I can't update the account with a new admin I can't add my account or update our payment method to process billing. What is my escalation? 

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      The account representative would've been the person to contact for an Enterprise account. 

       

      Is the admin's email address part of a personal or a business domain name? Are you able to take control of that email via your IT team?

      • smcrow's avatar
        smcrow
        Explorer | Level 3
        2 years ago

        I have control of the email but it has multi-authentication.

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