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Forum Discussion
Old Email Account with gmail overwritten with google login.
Hello together! I need help and hope someone here can show me how to solve my problem... Today I got a new smartphone and I installed the Dropbox App on it. When you want to log into your accou...
The Google Sign on would not overwrite your account, so it's possible that you have another Dropbox account under a similar email.
Do you have any emails from Dropbox before you used the sign in, to confirm the exact address it was sent to?
Megan
Dropbox Staff
Dropbox StaffHi Tassia, welcome to our Community!
If you try to log out of the current, newly-created Dropbox account, do you see the option to log-in a different way, or does it just give you the option to sign-in with Google?
Let me know more, and we'll take it from there!
Hello @Megan,
sorry for my late answer. Yes have the option to log in via google account and via email and password. But both bring me to the same account. not to my old one ...
😞
Hope that you can see that somehow...
I also have Mails from Dropbox from 2019- that should somehow be a indicator that my old account is somewhere there.
- Hannah
Hey Tassia, sorry to jump in here.
If you login with Google and check the email address in the Dropbox app's settings, is it the same as the one you used to set up your old account? Is it the one you previously received these emails from 2019 to?
Hello,
I hope its not to late to answer.
Yes its the same Email. I have the old Emails from 2019 that were send to the same Email adress that the "new Account" uses.
There is no difference.
