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Forum Discussion
Not receiving the verification email for my Dropbox account.
I just started a dropbox account and cannot receive the Email verification email. I have tried opening in another browser, double checking that my email was entered correctly, added the no reply dropbox email to my address book.....no luck with any of these.
- Hannah
Dropbox Staff
Hey samtheman326, sorry to hear about this.
Just to confirm, did you also check your spam folder?
If it's not there either, I would suggest going to this page from a private browsing/incognito window and submitting a help request to our support team, so they can assist you further.
Once you have your ticket number, please send it here as well.
Thanks!
The verification emails are not going to my spam folder.
I went to the link you provided through an incognito tab but once again I was asked to verify my email which I can not due because I am not receiving those emails, however I am receiving email notifications for this chat.
- Hannah
No worries, then, can we send you an email on our end, so we can take a closer look?
If GMail . . .
There is a setting for Advanced Protection on Chrome that is made for blocking phishing - it is also blocking email verification. Try turning that off to receive that email then back on.
The problem with this setting is that it doesn't tell us nor the sending company that it isn't getting to us.Hi,
Despite requesting via different browsers and adding as a safe email address I fail to receive the verification email.
Please help.
Thanks.
Hi Megan,
That's great - I take it you have my email address.
Thanks.
