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Forum Discussion

samtheman326's avatar
samtheman326
New member | Level 2
12 months ago

Not receiving the verification email for my Dropbox account.

I just started a dropbox account and cannot receive the Email verification email. I have tried opening in another browser, double checking that my email was entered correctly, added the no reply drop...
Account Access
emails
Security
Benhart78's avatar
Benhart78
Explorer | Level 4

Hi,

 

Despite requesting via different browsers and adding as a safe email address I fail to receive the verification email.

 

Please help.

 

Thanks.

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
8 months ago

Hi there, Benhart78, let's see what we can find together about this! 

 

I'd like to have a more account-specific look on this, but I think I'd prefer if we switch over to email. Would that be okay with you?

 

Let me know more, and we'll take it from there!

  • Benhart78's avatar
    Benhart78
    Explorer | Level 4
    8 months ago

    Hi Megan,

     

    That's great - I take it you have my email address.

     

    Thanks.

  • Benhart78's avatar
    Benhart78
    Explorer | Level 4
    8 months ago

    Hi Megan,

     

    Just checking you received my last message and have my email.

     

    Thanks.

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      8 months ago

      Hi Benhart78, no worries, I got you!

       

      I just sent you an email, and I'll be happy to have a closer look into this. Thanks!

      • Benhart78's avatar
        Benhart78
        Explorer | Level 4
        8 months ago

        Hi Megan,

         

        Can you confirm the account type please? Was it Hotmail, Google etc as I don't appear to have received any messages.

         

        Thanks.

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