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Forum Discussion
Not receiving the verification email for my Dropbox account.
I just started a dropbox account and cannot receive the Email verification email. I have tried opening in another browser, double checking that my email was entered correctly, added the no reply drop...
Hannah
Dropbox Staff
Dropbox StaffHey samtheman326, sorry to hear about this.
Just to confirm, did you also check your spam folder?
If it's not there either, I would suggest going to this page from a private browsing/incognito window and submitting a help request to our support team, so they can assist you further.
Once you have your ticket number, please send it here as well.
Thanks!
The verification emails are not going to my spam folder.
I went to the link you provided through an incognito tab but once again I was asked to verify my email which I can not due because I am not receiving those emails, however I am receiving email notifications for this chat.
- Hannah
No worries, then, can we send you an email on our end, so we can take a closer look?
yes, please
- Hannah
Sure thing, Sam, I just emailed you, so we'll continue working on this there.
Hi Hannah .
I have the same issue regarding the verification mail that doesn't come through. Can you/someone please contact me to help with this issue?
Here is what I've done so far:
I checked the spam folder
Added a no-reply@dropbox.com contact to Outlook.
I've checked the online outlook p;platform (thinking that the PC app may be the issue)
I've set up two-step authentication.These are all the workarounds I've found online but to no avail. So I desperately need some help/advice.
