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Forum Discussion

samtheman326's avatar
samtheman326
New member | Level 2
11 months ago

Not receiving the verification email for my Dropbox account.

I just started a dropbox account and cannot receive the Email verification email. I have tried opening in another browser, double checking that my email was entered correctly, added the no reply drop...
Account Access
emails
Security
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey samtheman326, sorry to hear about this.

 

Just to confirm, did you also check your spam folder?

 

If it's not there either, I would suggest going to this page from a private browsing/incognito window and submitting a help request to our support team, so they can assist you further.

 

Once you have your ticket number, please send it here as well.

 

Thanks!

samtheman326's avatar
samtheman326
New member | Level 2
11 months ago

The verification emails are not going to my spam folder.

 

I went to the link you provided through an incognito tab but once again I was asked to verify my email which I can not due because I am not receiving those emails, however I am receiving email notifications for this chat.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    11 months ago

    No worries, then, can we send you an email on our end, so we can take a closer look?

    • samtheman326's avatar
      samtheman326
      New member | Level 2
      11 months ago

      yes, please

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        11 months ago

        Sure thing, Sam, I just emailed you, so we'll continue working on this there.

    • Wolbok's avatar
      Wolbok
      New member | Level 2
      2 months ago

      Hi Hannah .

       

      I have the same issue regarding the verification mail that doesn't come through. Can you/someone please contact me to help with this issue?

       

      Here is what I've done so far:

      I checked the spam folder

      Added a no-reply@dropbox.com contact to Outlook.

      I've checked the online outlook p;platform (thinking that the PC app may be the issue)
      I've set up two-step authentication.

       

      These are all the workarounds I've found online but to no avail. So I desperately need some help/advice.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 months ago

        Thanks for letting us know, Wolbok.

         

        I just sent you an email, so we can investigate this internally.

         

        Cheers.

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