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Forum Discussion

samtheman326's avatar
samtheman326
New member | Level 2
12 months ago

Not receiving the verification email for my Dropbox account.

I just started a dropbox account and cannot receive the Email verification email. I have tried opening in another browser, double checking that my email was entered correctly, added the no reply drop...
Account Access
emails
Security
samtheman326's avatar
samtheman326
New member | Level 2

The verification emails are not going to my spam folder.

 

I went to the link you provided through an incognito tab but once again I was asked to verify my email which I can not due because I am not receiving those emails, however I am receiving email notifications for this chat.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
12 months ago

No worries, then, can we send you an email on our end, so we can take a closer look?

  • samtheman326's avatar
    samtheman326
    New member | Level 2
    12 months ago

    yes, please

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      12 months ago

      Sure thing, Sam, I just emailed you, so we'll continue working on this there.

      • samtheman326's avatar
        samtheman326
        New member | Level 2
        12 months ago

        thanks, I replied to the email

  • Wolbok's avatar
    Wolbok
    New member | Level 2
    3 months ago

    Hi Hannah .

     

    I have the same issue regarding the verification mail that doesn't come through. Can you/someone please contact me to help with this issue?

     

    Here is what I've done so far:

    I checked the spam folder

    Added a no-reply@dropbox.com contact to Outlook.

    I've checked the online outlook p;platform (thinking that the PC app may be the issue)
    I've set up two-step authentication.

     

    These are all the workarounds I've found online but to no avail. So I desperately need some help/advice.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      3 months ago

      Thanks for letting us know, Wolbok.

       

      I just sent you an email, so we can investigate this internally.

       

      Cheers.

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