We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

SLFI59715's avatar
SLFI59715
Explorer | Level 3
2 years ago

Not Receiving Email Verification Message

As others have had the same issue, so too am I not able to receive the verification email to verify my email address.  I have tried numerous times over the late week as well as checked spam/junk, clu...
Account Access
Security
SLFI59715's avatar
SLFI59715
Explorer | Level 3

Yes, Please.  Thanks.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Thanks, I've sent you an email, please could you reply to it as soon as possible!

  • Salsa1988's avatar
    Salsa1988
    Explorer | Level 3
    2 years ago
    I cannot access my account even though the password is correct, but it is not allowed to enter, and when the link is sent to me, the link does not appear in the incoming email, not even in drafts or junk, although I logged in several months ago and added the mail to my contacts. Please help me
    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey Salsa1988, sorry to hear you're having issues with this.

       

      Could you please clarify if you're getting any specific error when trying to log into the account in question? 

      • Salsa1988's avatar
        Salsa1988
        Explorer | Level 3
        2 years ago

        My email [personal information removed per the Community's Guidelines]
        If you can send link to reset account

  • SLFI59715's avatar
    SLFI59715
    Explorer | Level 3
    2 years ago

    I have responded to it.  Thanks.

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!