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Forum Discussion

Tyler40's avatar
Tyler40
New member | Level 2
11 months ago

No email access to get 6-digit code to sign in

Hi, The email I have on my account is no longer a active, so when I tried to log on I recieved a message saying a code was sent to that email and I have to enter it to continue. So I'm stuck, help
Account Access
Security
  • Hannah's avatar
    Hannah
    11 months ago

    Hey Tyler40, sorry to hear about this.

     

    I would suggest opening a ticket with our support team about this.

     

    To do this, you'll need to open a private browsing/incognito window and go to this page.

     

    From there, you can submit your request and once you have your ticket number, please send it to us here as well.

     

    Thanks!

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
11 months ago

Hey Tyler40, sorry to hear about this.

 

I would suggest opening a ticket with our support team about this.

 

To do this, you'll need to open a private browsing/incognito window and go to this page.

 

From there, you can submit your request and once you have your ticket number, please send it to us here as well.

 

Thanks!

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