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ecarson123's avatar
ecarson123
Explorer | Level 4
11 months ago

Locked out of all my dropbox accounts

Hello!

I was wondering if I could get feedback/advice from you guys in the dropbox community. I was already logged into one of my dropbox accounts but decided to log out in order to log in to my other ones. When I did and tried logging back in it asked for authentication which I then tried logging into the emails behind the account but Gmail told me that they have deleted the account. I find this weird as I have tried logging into my accounts in the past and it's never asked me for authentication. This situation has happened to me before back in 2022 but when I tried logging back in the day after it let me in. These accounts have pictures that are very special to me of family including some of those that have passed, along with important documents. I really want to get back in these accounts in order to retrieve all my pictures and just move them all onto another platform since I am always having log in issues with dropbox. Any experience stories and advice is welcome as I am currently panicking. 

Thanks!

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    • ecarson123's avatar
      ecarson123
      Explorer | Level 4
      11 months ago

      Hey Mark!

      Thanks for responding, I did partially try yes. The issue though is that I know my password but every time I try to log in it asks for the authentication code from the email I can't access anymore. Some of the emails linked to some of the accounts I tried logging in to but it tells me that the email account has been deleted. I messages dropbox customer support on twitter and will be waiting to see if they respond to me tomorrow (fingers crossed). At this point im so desperate to my files that if I am able to zoom call them so they can see that my face matches almost all the pictures on file im willing to do that. 

      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II
        11 months ago

        You will need to log a ticket at www.dropbox.com/support - make sure you are not logged in to here or the website and ask for help. Note that you may not be able to regain access. It is not always possible. 

         

        The best bet would be to reactivate the GMail if you can.

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