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Forum Discussion
Received an email about locked state and that my account would be deleted, but I have a free account
Hi
I receive this email yesterday (see screenshot) stating my team is still in a locked state and if it was still in a locked state after August 15, 2024, the entire team will be deleted perman...
Hi JC2444,
You may clarify a few things:
- Verify Locked State: If you can upload and edit files and don't see red banners, it's likely your team isn't in a locked state.
- Check Email Authenticity: Ensure the email is from Dropbox. Scammers can send fake alerts.
- Error Message: Try accessing the help articles from a different browser or device to avoid errors.
- Contact Support: To be sure, contact Dropbox Support directly. They can confirm your account status and provide specific guidance.
Hope this helps!
Contact dropbox directly. Fat chance, they wont ever answer and delete peoples files after you have switched everything they store locally to just online only. You are ruining peoples lives and you cant even reach out with a call???? Dropbox needs to be canceled!
